General Terms and Conditions
Last updated: March 18, 2026
1. Identity and contact details of the controller
Commercial name: Lina's Productions
Name: Van Tichelen Verstappen Consult (VTVC)
Legal form: private limited company
Address: Avenue Charles Deliège 127, 7130 Binche (Belgium)
Enterprise number: 0606.988.089
VAT number: BE 0606.988.089
Email: orders@linasproductions.gr
Website: https://www.linasproductions.gr
For questions about this privacy policy or the processing of your personal data, you can contact our privacy contact person:
Eric Van Tichelen
Email: orders@linasproductions.gr
2. Validity, knowledge and acceptance
2.1 These general terms and conditions form an integral part of and apply to all offers and orders placed via the webshop (https://www.linasproductions.gr) of VTVC BV, trading under the commercial name “Lina's Productions” (hereinafter “We”, “Us”, “Our”), and the buyer (hereinafter “You”, “Your”, “The Customer”), to the exclusion of any general or specific terms and conditions of the Customer.
2.2 By placing an order on our webshop, you expressly declare that you are aware of these general terms and conditions and accept them. We strive to offer you sufficient opportunity to consult the general terms and conditions and thereby accept them. You can freely view these general terms and conditions via the website or request a copy by contacting us via orders@linasproductions.gr . Where possible, we will also explicitly refer to the terms and conditions in order and payment confirmations, as well as when using the website, whether or not via a clickable link and/or with a mandatory click action.
2.3 Any nullity or invalidity of one of these conditions shall not entail the nullity of the other clauses or of the agreement. The invalid or void provisions shall then be read as a valid provision whereby the result is as close as possible to the intended result of the invalid or void provision.
2.4 If a separate written agreement is concluded between us and the customer, the provisions of the separate agreement shall take precedence over these general terms and conditions, to the extent that we have consented to this in writing. These general terms and conditions shall then serve as supplementary law, where applicable.
2.5 The Dutch-language terms and conditions prevail over any translations.
3. Offer and conclusion of the agreement
3.1 The offer is valid while stocks last and may be modified or withdrawn by us at any time. If a product or promotion has a limited validity period or is subject to specific conditions, this will be explicitly stated in the offer.
3.2 We are not responsible for incorrect representations of offers, services, or prices due to incomplete information, typographical errors, variations in color display, or outdated information. Although the online catalog on the website is compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not up to date. We are not bound by obvious mistakes or errors in the offer. Under no circumstances shall we be liable for manifest material errors, typographical, or printing errors. Images may contain elements not included in the price, and colors may differ from reality due to factors such as the user’s screen settings.
3.3 When you place an order through our webshop, you will be redirected to our payment environment. The agreement is concluded once we have received confirmation of your payment and have sent you an order acceptance. Accepted orders are confirmed by us via an order and payment confirmation sent by email.
3.4 We reserve the right to accept or refuse orders at our sole discretion. Orders from a customer with whom a dispute exists, from a profile that appears fraudulent, or where a serious breach by the customer is evident, may be cancelled or refused at any time.
4. Delivery of orders
4.1 We exercise the utmost care in the execution and delivery of orders. For deliveries, we work exclusively with recognized courier services (such as Bpost).
4.2 The place of delivery is the address you provided when placing the order. Incorrectly provided delivery addresses are your responsibility and may result in additional costs. Please check this carefully.
4.3 Delivery of the products will, as far as possible, take place within the timeframe indicated in the individual order confirmation. We aim to deliver products as quickly as possible, and in any case no later than 30 (thirty) days after placing your order.
4.4 If you have not received the products within 30 (thirty) days after placing your order, you must notify us in writing. You can do so by contacting us via email at orders@linasproductions.gr. A new delivery period, reasonable under the circumstances, will then be agreed upon. If we are still unable to deliver within this additional period, you have the right to cancel the order. We will then reimburse all amounts paid, including any standard shipping costs.
4.5 We reserve the right to carry out partial deliveries.
4.6 We reserve the right to charge shipping costs. If applicable, these costs will always be clearly indicated before you place your order.
4.7 The risk of the product transfers at the moment you, or a third party designated by you (who is not the carrier, such as a neighbor), take physical possession of the products.
5. Statutory right of withdrawal (returning orders)
5.1 When purchasing goods via our website, you have the option to cancel the agreement without giving reasons for a period of 14 (fourteen) days. This period commences on the day after receipt of the product by or on behalf of the customer.
5.2 Please note! The right of withdrawal does not apply (in accordance with Article VI.53 of the Belgian Code of Economic Law) to:
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the supply of goods manufactured according to the consumer's specifications, or which are clearly intended for a specific person (for example, custom-made products);
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the delivery of goods that spoil quickly or have a limited shelf life (for example foodstuffs such as olive oil, olives and olive pastes, chutneys, marmalades, spoonable candies, honey, delicacies, etc.);
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the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery (for example cosmetics and beauty products);
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the delivery of goods which, after delivery, are irrevocably mixed with other products due to their nature;
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the delivery of sealed audio and sealed video recordings and sealed computer software the seal of which has been broken after delivery;
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digital products such as online courses, e-books, whitepapers, webinars, online training, when the customer has expressly agreed prior to delivery to the commencement of the performance of the agreement before the end of the cooling-off period and has acknowledged losing the right of withdrawal upon granting this consent.
5.3 You must notify us of your decision to withdraw (return) in any case before the withdrawal period has expired, and do so by means of an unambiguous statement. You can do this by sending an email to orders@linasproductions.gr containing your order details and clearly stating that you wish to return your order. You may use the model form in Appendix 1 for this purpose, but you are not obliged to do so. (downloadable at the bottom of this page)
5.4 You must return the products to Langestraat 179, 2240 Zandhoven (Belgium) within a period of 14 (fourteen) days after notifying us of your decision to withdraw. The products must be returned undamaged, in their original condition and, if possible, in their original packaging. The costs of return shipment are your responsibility and must therefore be paid by you.
5.5 We reserve the right to first inspect the returned products and to charge for any reduction in value resulting from your handling of the products in a manner that goes beyond what was necessary to determine the nature, characteristics, and functioning of the products (e.g., scratches, damage, etc.).
5.6 Have you registered a return and sent the products back to us? Then we will refund all payments received up to that point, including shipping costs paid by you, within a maximum of 14 (fourteen) days after we have received all products, or until you have demonstrated that they have been returned (for example via a track-and-trace code), whichever occurs first. The refund will be made using the same payment method that you selected when paying for the original order.
6. Legal warranty
7. Prices and payment terms
7.1 All prices communicated to you by us, whether verbally or via our website, social media, email, or any other channel, are in euros and include VAT. Temporary offers, any shipping costs, import duties, taxes, excise duties, and any other additional costs or offers subject to specific conditions are not included in the price and are displayed separately.
7.2 Unless otherwise agreed, orders must be paid immediately via the website upon placing the order – this can be done using the various payment options provided by the payment provider. After placing and paying for an order, you will always automatically receive an invoice by email.
7.3 In the event that the payment term is exceeded, for whatever reason, we may initiate collection proceedings, whether or not through an external party to whom we transfer the necessary customer data for this purpose. In any event, you remain liable for the full reimbursement of extrajudicial and/or judicial collection costs.
7.4 Invoice collection from consumers in accordance with Book XIX of the Economic Law Code:
After the payment deadline has been exceeded, you will receive a free payment reminder and a period of 14 calendar days to settle the outstanding amount. No costs are charged for this first payment reminder. If the deadline stated in the payment reminder is exceeded, the following collection costs will become due:
- Default interest pursuant to Art. 5 of the Law of 2 August 2002 on combating payment arrears in commercial transactions: This is the interest at the reference interest rate increased by eight percentage points and rounded up to the nearest half percentage point.
- One-off fixed penalty clause :
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€20.00 for claims less than or equal to €150.00
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€30.00 + 10% on the outstanding amount in the bracket between €150.01 and €500.00
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€65.00 + 5% on the outstanding amount in the tranche between €500.01 with a maximum of €2,000.00
7.5 Invoice collection from enterprises:
In the event of late payment, the amounts due shall be increased by interest by operation of law and without notice of default; this is the interest at the reference interest rate, increased by eight percentage points and rounded up to the nearest half percentage point. Furthermore, the amounts due but unpaid on the due date shall be increased by operation of law and without notice of default by a fixed compensation of 10% (ten percent) of the outstanding amount, with a minimum of €40 (forty euros), without prejudice to our right to reasonable compensation for all other collection costs exceeding that fixed amount and incurred as a result of the late payment.
7.6 We remain the full owner of the delivered goods until the moment of full payment of the invoiced prices, possible interest, damages, and costs.
7.7 We expressly reserve the right to reclaim unpaid deliveries, wherever they may be located, without any recourse or objection from the customer. If we wish to exercise this right, we will notify the customer.
7.8 During this period of retention of title, the Customer assumes the duties and responsibilities of custodian for the delivered goods and consequently undertakes to safeguard and insure them against all causes of damage, destruction, theft, fire, loss, etc. The Customer is not authorized to pledge or encumber in any other way the goods subject to retention of title. The risk of loss, damage, or theft of the delivered goods passes to the Customer from the moment of delivery, regardless of whether the transfer of title has already taken place.
8. Force majeure and liability
8.1 We may terminate the agreement if we are unable to fulfill our obligations due to force majeure or any cause beyond our control. Force majeure includes all circumstances that cannot reasonably be influenced by us, including but not limited to: pandemics, strikes, traffic disruptions, exceptional weather conditions, fire, delayed or incorrect delivery by third parties, etc. In such cases, you are entitled to a refund of any amounts already paid for products that have not yet been delivered, without any additional compensation.
8.2 We may suspend the performance of the agreement or terminate it extrajudicially, without being liable for any damages, if you fail to meet your payment obligations.
8.3 Either party may terminate the agreement extrajudicially and without cost if the other party fails to fulfill its contractual obligations. Any intention to terminate must be communicated in writing, with justification, and as soon as possible.
8.4 You remain liable for payment of debts incurred prior to the date of termination. If ordered products have been partially delivered, regardless of timing, these will be invoiced separately.
8.5 We and/or our representatives shall not be liable for any damage arising during or after the execution of the agreement or in connection with the delivered products, unless there is intent or gross negligence on our part or that of our representatives or agents, or—except in cases of force majeure—for the non-performance of an obligation that constitutes a fundamental part of the agreement. Our liability is always limited to direct damage. We shall never be liable for or required to compensate any intangible, indirect, or consequential damage, including (but not limited to) loss of profit, loss of turnover, loss of income, production limitations, administrative or personnel costs, increased overhead, loss of clientele, or claims by third parties.
This provision, as well as all other provisions in these general terms and conditions that limit our liability, applies both contractually and non-contractually, and benefits VTVC BV (Lina’s Productions), its employees, and directors. Nothing in these general terms and conditions excludes or limits our liability for personal injury or death resulting from our actions or omissions, or for cases falling under mandatory product liability legislation.
8.6 Except in cases of personal injury, death, intent, or gross negligence, our contractual and non-contractual liability shall at all times be limited to the amount paid by you for the purchased products (including VAT) that gave rise to the liability.
8.7 Unless otherwise provided by mandatory law, we (VTVC BV), our employees, and our directors cannot be held (directly) liable on a non-contractual basis.
8.8 We strive to present product information, including ingredient lists and allergen information, as accurately and completely as possible on our website, based on information provided by the manufacturer or producer. It is the explicit responsibility of the customer to carefully read and verify this product information before purchase, as well as the information on the physical packaging before consumption or use, particularly with regard to personal allergies or intolerances. We shall not be liable for any (bodily) damage resulting from allergic reactions or intolerances following the consumption or use of our products, unless it can be demonstrated that we have published incorrect or incomplete information on the website that materially deviates from the information provided by the manufacturer.
8.9 If either party fails to perform the agreement, performs it only partially, or performs it incorrectly, the party that has suffered damage must notify the other party in writing within 14 (fourteen) calendar days, stating the reasons and providing an estimate of the damage suffered. This shall in no way release the customer from the obligation to pay invoices not directly related to the damage. Following a notice of default, we shall always have the right to remedy the breach.
9. Website
9.1 We may modify, restrict, or expand the form and content of our website at our own discretion. Although we endeavor to ensure the website functions optimally and is secure, potential malfunctions, interruptions, loss of data, or the unintended spread of viruses or malware can never be ruled out. We cannot be held liable for this.
9.2 We are not liable for damages caused by phishing, farming, or other forms of internet fraud or other criminal activities.
10. Processing of personal data
We and our appointed representative(s) collect and/or process the personal data we receive from you for the purpose of executing the agreement, fulfilling orders, delivering goods, handling complaints, processing payments, promotional or informational communication, customer management, accounting, and direct marketing activities in accordance with the General Data Protection Regulation (GDPR) and relevant Belgian legislation. The legal grounds are the performance of the agreement, compliance with legal and regulatory obligations, consent, and/or legitimate interest. Want to know more? Read our privacy statement on the website ( https://www.linasproductions.gr/privacybeleid ).
11. Intellectual property rights
All documents, images, texts, designs, and all other intellectual works created by us, regardless of their form, remain our property. It is not permitted to share, distribute, copy, or make public these documents, images, texts, designs, and all other intellectual works, regardless of their form, either by yourself or with the assistance of third parties, without our explicit and prior permission. Any infringement of these intellectual rights may give rise to civil and criminal prosecution.
12. Complaints
Any complaints regarding our services or products must reach us in writing (e.g. by email) within 14 (fourteen) calendar days, after which we will acknowledge receipt of the complaint within 30 (thirty) days and subsequently handle it as soon as possible and to the best of our ability.
12. Disputes and applicable law
13.1 In the event of any disputes, we always first strive for an amicable solution.
13.2 All agreements and these general terms and conditions are exclusively governed by Belgian law, with the express exclusion of the Vienna Sales Convention.
13.3 Judicial disputes shall be submitted exclusively to the competent courts of the district where the registered office of VTVC BV is established, unless mandatory consumer law contains provisions designating another court or another legal system.